Terms & Conditions

Payment Policy

Snap Dragon Frames LLC accepts the following methods of payment:  PayPal, Money Orders, & Cashier's Checks.  Snap Dragon Frames LLC does not accept credit or debit cards directly.  For these payment methods, please use PayPal.  Other payment methods may be added in the future.  All orders must be paid in full before shipping.  All payments must be made in US Dollars.  Payments should be made out to Snap Dragon Frames LLC.  Checks and Money orders should be mailed to :

Snap Dragon Frames LLC

63758 Roller Coaster Rd.

Hamden, OH 45634

Ohio Sales Tax will be charged on orders shipping to destinations in Ohio.

PayPal Instructions

PayPal is free for buyers.  Send an email to snapdragonframes@outlook.com with the following information: your name, address, zip code, phone number, and email address as well as a list of the items you wish to order.  We will calculate your total cost and send you an order summary with an estimate of  the waiting time until your order is ready.  Do NOT send money now.  When your order is ready, we will invoice you through PayPal.  Just follow the instructions on the invoice to make payment.  When we have received the funds, we will ship your products.  For additional information, go to www.paypal.com

Return Policy

Snap Dragon Frames LLC strives to provide the highest quality goods and services based on our knowledge and experience from over 40 years of rug hooking.  We describe our products to the best of our ability and we want you to be happy with the products you buy from us.  If you are in any way dissatisfied with the products you receive, contact us immediately and we will work with you to make things right.

Snap Dragon Frames LLC offers a conditional 30-day money back guarantee on all Snap Dragon Frames tm products.  If for any reason you decide that you do not want to keep your Snap Dragon Frames tm product, you may return it for reimbursement of the purchase price not including shipping.   All returns should be made in the original packaging.  If you have disposed of the packaging, please call us for shipping instructions.  All returns must be in factory (new) condition.  If a product is returned in less than pristine condition, the customer will forfeit any rights to reimbursement, or to a portion of the price sufficient to recover any necessary repairs as determined by and solely at the discretion of Snap Dragon Frames LLC.  There will be a 20% restocking fee on all returned items.  After 30 days, all transactions will be deemed final.  

Products sold at wholesale prices are not returnable except as covered by the Warranty.

30 Day Leg & Base Swap

Sometimes, our new customers find that they can't get comfortable with the frame style they have chosen and would like to try a different Leg & Base Set.  We want to help you find the style of frame that makes you the most comfortable.  Snap Dragon Frames LLC offers a 30-day option to swap out the Leg & Base Set of your new frame with any other of equal value.  We ask only that you cover the actual cost of shipping and return the original set in the packaging provided.  All returns must be in pristine condition.  

Shipping Information

All products are shipped via US Postal Service.  

Privacy, Security & Legal Issues

Welcome to Snap Dragon Frames LLC!  Our goal is for you to be as comfortable shopping here as you would be at your favorite mall.  We take your privacy seriously. Your credit card information is revealed only to the secure web server and/or credit card processing organization responsible for completing the transaction.  At no time is your credit card information transmitted over the public internet in an unencrypted or insecure environment.  At no time is your credit card number stored on an insecure device or on insecure media.

Please note that various goods and services available on the internet may be prohibited in your area.  If you have any questions or complaints about the goods and services you purchase from Snap Dragon Frames LLC, please contact us immediately.

Legal & Notices

The owner/operator (Snap Dragon Frames LLC, hereafter known as MERCHANT) of this public Internet Website (www.snapdragonframes.com), hereafter known as WEBSTORE) is not liable for the failure of any single electronic commerce transaction or any series of electronic commerce transaction authorization failures experienced by one or more end-users accessing the WEBSTORE over any public or private telecommunications system.  Under no circumstances, including negligence, shall MERCHANT be liable for any incidental, special or consequential damages that result from the access or inability to access the WEBSTORE.  Similarly, MERCHANT shall not be liable for the failure of delivery of any product or service purchased by one or more end-users accessing this WEBSTORE through any public or private telecommunication system due to errors, omissions, interruptions, delays in operation, system congestion, insufficient bandwidth, or any other failure of performance whether or not caused by events beyond MERCHANT'S reasonable control.  These include but are not limited to, acts of GOD, theft, destruction, or unauthorized use of the public internet by any unknown third party or indirectly affecting the WEBSTORE.  In any case, the MERCHANT'S entire liability and CUSTOMER'S exclusive remedy will be defined by the terms of the Merchant Account Agreement under which payment was made for any product or service purchased at the WEBSTORE.

Disclaimer of Liability

     Snap Dragon Frames LLC and its representatives cannot and will not be held liable for any injuries or damages sustained by use or misuse of its products.  The purchaser assumes all liability at the time of purchase.  Use at your own risk!